FAQ

What is Kopa Apparel?

Kopa Apparel is a sustainable fashion company based in Detroit, MI. We create unique garments from reclaimed vintage fabrics, integrating family values, cultural richness, and a deep respect for the environment into our business model.

What does “Kopa” mean?

“Kopa” has a dual meaning in Swahili: “to borrow” and “heart.” This symbolizes our commitment to borrowing from the earth responsibly and doing so with compassion, care, and love for our planet and its people.

How does Kopa Apparel contribute to sustainability?

We champion a circular economy by using reclaimed vintage fabrics to create our garments. This approach reduces waste and promotes a more thoughtful and sustainable approach to fashion.

Where are your products made?

All our products are crafted in Detroit, MI, from reclaimed vintage fabrics. Each piece carries stories of heritage and transformation, reflecting our commitment to sustainability and ethical practices.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for more details.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Can I cancel or change my order?

Orders can be canceled or modified within 24 hours of placing them. Please contact our customer service team as soon as possible if you need to make any changes.

Do you offer returns or exchanges?

Due to the unique nature of our products and our commitment to sustainability, we do not accept returns or exchanges. All sales are final. If you receive a defective item, please contact our customer service team, and we will address the issue promptly.

How can I contact customer service?

You can reach our customer service team via email at kopaapparel@gmail.com or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow us on social media for the latest updates on new products, promotions, and events. You can also check our website regularly for the latest news and releases.

Do you collaborate with other brands or organizations?

Yes, we are open to collaborations that align with our values of sustainability, ethical practices, and social responsibility. Please contact us at kopaapparel@gmail.com to discuss potential collaboration opportunities.

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